We aim to provide a smooth and worry-free shopping experience. Please read this policy carefully before placing your order.
🚫 No Returns or Refunds After 24 Hours
- We do not offer returns or refunds once your order is processed.
- You can cancel your order within 24 hours of placing it to receive a full refund.
- After 24 hours, your order goes into production and cannot be canceled, returned, or refunded.
🔄 Replacement for Damaged or Defective Products
- If your product arrives damaged or defective, please contact us within 7 days of delivery.
- Share photos and videos clearly showing the issue.
- Once verified, we will send you a free replacement of the same product.
- No refunds are issued for damaged items, only replacements.
💳 Refunds for Valid Cancellations
- Only cancellations made within the 24-hour window are eligible for a refund.
- Refunds will be processed within 5–7 business days to your original payment method.
If you have any questions, feel free to reach out to our support team. We’re here to help!
For claims, contact us at support@divinemurali.com with your order details and issue description.